The Islands experience

The improved and simplified fare options are designed to offer you more choice and greater flexibility. The flexible fares available across all cabins are:

• worksflexi (economyflexi)
• premiumflexi
• businessflexi

They provide you with full onboard cabin services with added flexibility when you need to change your flight or get a full refund.

We know that affordable flexibility is important to you, especially if you are a frequent flyer. That's why we now offer flexible and refundable fares in every cabin, so you can handle unexpected situations without stress.

The flexible options (worksflexi, premiumflexi and businessflexi) across all cabins allow you to change flights online with no fees and receive a full refund if you cancel before departure. Read more about our fare rules to understand these flexible fares.

Changes made online to the same class, same fare, and same route of travel are permitted without paying a fee. However, an additional fare difference may apply when the same booking class or fare is not available, and travel must be upgraded to the next available fare.

Please note that name changes are not permitted on any fares, so you can't transfer your flight booking to another person.

Yes, you will receive a full refund If you originally purchased a flexi fare and cancel online before departure.

If you upgraded to a flexi fare after you originally purchased a non-flexible fare, only the upgraded portion is eligible for a refund unless otherwise required by law.

If you make changes or cancel your booking online, you don't need to pay a service fee but a fare difference may apply.

If you cancel your booking after departure, a cancellation fee will apply.

Yes, you can purchase flexi and non-flexi fare tickets for different sectors on the same booking. For example, you can have flexi fare booked for Auckland to Sydney and non-flexi fare booked for Sydney returning to Auckland.

However, if you fly with other people, you can't mix flexi and non-flexi fares for different people on the same sector and the same booking.

You may change your non-flexi fare booking to a flexi product (worksflexi/economyflexi, premiumflexi or businessflexi) at anytime. However, additional fees and surcharges will apply when you change your original booking:

• Change fees - fees for changing your booking.
• Fare difference - the difference between the original fare purchased and the new flexi fare
• Service fees - handling charges when changes are made through our contact centre. These are waived If you make changes yourself online.

Please note that the original fare will remain non-refundable and only the additional fare portion paid for the upgrade is eligible for a refund.

No, you can't change your existing booking to a flexible fare option with your Airpoints Dollars.